For example when you click the open pie slice web help desk displays all open tickets opened within the last 30 days with an open status.
Web help desk solarwinds.
Saas based infrastructure and application performance monitoring tracing and custom metrics for hybrid and cloud custom applications.
This guide provides an overview of the web help desk features and informmation about deploying the software in your corporate enterprise.
It s so great our other non it support departments have begun using web help desk to keep them on track and on time.
Configure sso in web help desk using active directory federation services ad fs to enable users who log in to the microsoft exchange server to be automatically logged in to web help desk.
Prior to using of solarwinds web help desk we would only use email to receive support requests.
Service desk is a winner in two categories.
Simplify ticketing management with solarwinds web help desk free edition.
The default on windows server 2008 r2 is ad fs 1 0 which does not support saml 2 0.
View tickets by category and status.
Solarwinds service desk is a 2020 trustradius winner.
The widget title reflects the selected category and category value.
Centralize automate and streamline your help desk management tasks.
Almost all the time requests would get lost in the clutter.
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Now we can see an exact number of open tickets at any given time.
If you are using windows server 2008 r2 you must upgrade to ad fs 2 0.
It asset management and it service management itsm products.